Business Coach

Location: San Antonio, TX
Date Posted: 08-01-2018
Business Coach
 POSITION DESCRIPTION
 
LiftFund is a high impact non-profit whose mission is to provide credit and services to small businesses and entrepreneurs who do not have access to loans from commercial sources and to provide leadership and innovation to the micro-lending industry.
 
Company Values
Dedicated to our Customers  -  Lead with Integrity  -   Strive to be Better
 
TITLE:                          Business Coach
LOCATION:                 Location independent inside LiftFund’s 13 state footprint
REPORTS TO:              Senior Director of Business Support
RESPONSIVE TO:        LiftFund field members and clients
 

JOB OVERVIEW

The primary role of the Business Coach is to provide trusted guidance to small business owners that are LiftFund applicants and borrowers to help them overcome challenges and improve their business acumen so that they can stabilize and grow their businesses. The Business Coach is tasked with providing knowledge, tools, resources and accountability to entrepreneurs on a variety of small business topics including financials, marketing and sales, and management. The Business Coach is a key component of LiftFund’s mission to provide business education and to empower small business owners with the resources needed to succeed. The Business Coach is responsible for tracking and reporting the amount of time spent with clients in in-person and virtual settings, and reporting the long term impact of services provided to the client for LiftFund to share with key stakeholders.
 

JOB DUTIES

  • Manage a portfolio of clients, providing direct business and financial coaching.
  • Develop content for LiftFund’s learning management systems (LMS).
  • Utilize LiftFund’s LMS in a blended learning approach with clients.
  • Conduct Client Site Visits to build rapport, provide education, and observe business operations.
  • Collaborate with Business Support and Lending teams to provide coordinated client education and assistance.
  • Collaborate with volunteers and third party consultants to negotiate and prepare consulting contracts.  Effectively manage these contracts to ensure satisfaction and impact.
  • Work with clients and team members to collect documents outlined in the loan’s financial covenants. Provide feedback and coaching on these financials with customers.
  • Coordinate and/or conduct group training classes and webinars for customers.
  • Ensure timely and accurate reporting of data. Prepare reports, briefings and presentations as needed in connection with educating LiftFund key stakeholders about LiftFund’s Business Support Services.
 
QUALIFICATIONS
  • Ability to provide direct training in the disciplines of financial management including but not limited to cash flow planning, breakeven and profitability analysis, understanding costs, comparing historical financial trends and industry benchmarks.
  • Ability to provide direct training on marketing management, developing a marketing plan, market research, and sales and promotion. 
  • Ability to provide direct training on business management principles, creating systems for sustainability and growth, and hiring and managing employees.
  • Minimum of 2 years’ experience coaching or consulting small businesses, owning or managing a small business, or other related experience.
  • Strong organizational skills and ability to manage multiple projects.
  • A four-year college degree in business; master’s preferred
  • Extraordinary communication skills, written and verbal, at varying levels with diverse populations of clientele and community partners, in both small and large groups.
  • Ability to communicate in Spanish is preferred.
  • Strategic thinking and creative approaches to problem-solving, linked to practical and effective implementation;
  • Personality and disposition that are characterized by collaboration, collegiality, accountability, and empathy.

KNOWLEDGE, SKILLS, and ATTRIBUTES FOR ROLE

To perform the job successfully, an individual should demonstrate the following:
  • Mission and Values Oriented – Committed to LiftFund’s mission and values and demonstrates that commitment in every day work.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Attention to Detail & Adaptability – Self-motivated and manages competing demands; Strives to meet a standard of excellence; Able to deal with change, delays, or unexpected events; Asks for and offers help when needed; Ability to work in a complex organization, work with all team members, flexibility, and willingness to negotiate and compromise.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Analytical, Problem Solving, & Organizational Skills - Gathers and analyzes information skillfully and can efficiently execute on multiple priorities/plans/ideas.
  • Achievement - Having the sustained energy and determination in the face of obstacles to set and meet challenging targets and deliver the required agency results.
  • Verbal & Written Communication; Interpersonal Skills - Clarity of speech, remaining calm and focused, being polite and listens to others without interrupting; Keeps emotions under control. Edits work for spelling and grammar.
Customer Service - Responds promptly to colleagues’ and customers’ needs; knowledge of and demonstrated experience in delivering world-class customer service.

Compensation & Benefits:
Salary commensurate with experience and qualifications; medical, dental, vision & life insurance; Paid holidays, vacation & sick leave; 401(k). 
 
Background checks are conducted of top candidates.
 
Send resume and cover letter (mail, email, fax or online):
LiftFund, Inc. / Human Resources      Email: jhernandez@liftfund.com
2007 W. Martin St.                              Fax: 210-533-2940
San Antonio, TX  78207                     Online / Website: www.liftfund.com
 

 
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